Services / AI Operating Model / Responsibility & Roles
Responsibility & Roles: What changes through AI
When AI takes over execution, human work shifts to steering, exceptions and accountability – and needs new, clearly named roles.
The shift
When AI takes over execution, human work shifts to steering, exceptions and accountability – and needs new, clearly named roles.
From
To
- Executing work yourself
- Task-based roles
→
- Steering and controlling
- Leading AI-supported work
Guiding questions
- Who is accountable for a workflow end to end – even when AI executes parts of it?
- Who decides on exceptions, and who has real authority to intervene?
- Which new roles (e.g. AI workflow owner, governance and risk, human-in-the-loop, data and enablement) does the company need?
The typical mistake
Keeping people formally “in the loop” without time, information and decision authority. Responsibility then exists only on paper.
What you can expect from us
- Role model with responsibilities (e.g. RACI) for AI-supported workflows
- Role profiles for new key roles
- Decision and escalation rights
- Staffing and transition plan
Would you like to align your operating model with AI?
We are glad to discuss with you where AI can create impact in your organization – and which structures, roles and rules are needed for it.