ProNexum
Start Services Customer Strategy Loyalty Customer Lifecycle Operating Model AI Operating Model About us References Contact us

Services / AI Operating Model / Approach

Our approach: in seven steps to the AI operating model

Structured, data-based and geared to measurable impact.

Seven steps from assessment to operation

We proceed step by step and begin where the value contribution is greatest. Each step delivers a result you can use right away.

Typical mistake in practice: introducing tools before structure, responsibility and rules are clarified.

Assessment

Where does your company use AI today, in which workflows, with which responsibility? We capture the current state, goals and expectations.

Result: starting point and maturity picture

Workflow map

We make the value-creating workflows visible and prioritize them by impact, feasibility and risk.

Result: prioritized workflow map

Target picture and autonomy

We develop the target picture and define per workflow what AI executes, what it supports and what stays with people.

Result: target picture and autonomy levels

Designing the elements

Organization, roles, skills, governance, metrics and technology are designed along the workflows.

Result: target operating model

Piloting

Selected workflows run in the new model. We test impact, acceptance and risks.

Result: validated pilots, lessons learned

Scaling

Successful patterns are transferred to further workflows, roles are staffed and capabilities built.

Result: roll-out plan, staffed roles

Operation and steering

Metrics, governance rhythm and continuous improvement ensure that the operating model works.

Result: steering framework in operation

Would you like to align your operating model with AI?

We are glad to discuss with you where AI can create impact in your organization – and which structures, roles and rules are needed for it.

Get in touch

FAQ

Frequently asked questions

How long does an AI operating model project take?

That depends on size, ambition and maturity. Assessment and workflow map are usually possible within a few weeks; piloting and scaling follow along the prioritized workflows.

Who should be involved on the client side?

Ideally the management board as sponsor, owners of the affected workflows and representatives from IT, data and business units.